SYSTEM CONVERSION
Some things are subject to change as we plan for this big conversion! Please check back on this page for continuous updates!
We will not be offering New Loan or New Account Services from May 31st until June 8th. Remote Deposit will not be available until June 8th.
Core Processor Conversion Information
As Niagara Regional Federal Credit Union continues to flourish in both Niagara and Erie Counties, we find it essential to implement new, cutting-edge and user-friendly tools and services for the benefit of our membership. In order to offer these improvements, we are converting our member service system, which will be more flexible, efficient and allow our staff to serve you better! This conversion will mainly happen “behind the scenes”. You will notice no changes to your member number, routing number, checks, and Debit/Credit cards. However, you will notice some changes in the way things look, particularly in online and mobile banking. We will be communicating with you throughout this process, so look for more information via email, social media, and our website for the latest updates. Please make sure that we have your most up-to-date contact information, including phone and email to allow for a smooth transition. Thank you for your patience, and we can’t wait for you to experience all of the new services we’ll be able to offer with our new core processor!
Mark Your Calendars
WEDneSDAY, JUNE 1ST AND tHURSDAY, jUNE 2ND (we will re-open on june 3rd)
We will be closed and Online Banking, Mobile Banking, Remote Deposit, and Shared Branch Services will be unavailable from close of business at 4:30pm on Tuesday, May 31st.
May 31st:
— Online Banking and Mobile App will go down at 4:30pm and remain unavailable until June 3rd.
— Debit Cards will be OFFLINE with a daily limit. This limit will be in effect until June 3rd. If you would like to see what your limit is or would like to raise it, please contact the Credit Union prior to May 31st at (716) 694-7344.
—If you have a direct deposit scheduled to post on Wednesday, Thursday, or Friday (June 1-3), you will want to check your account on May 31st, as it may have been deposited early. This will depend on the originator and may not apply to everyone.
JUNE 1st:
—Credit Union CLOSED
June 2nd:
—Credit Union CLOSED
June 3rd:
—Credit Union re-opens for normal business at 8:30am
Other Information:
—Our Visa website: eCS WILL remain active and unaffected by this conversion. Members should register their Visa cards with eCS if they have not already done so in order to make their Visa payment. All Visa payments are due on or before June 10th. Your only resource for making payments online will be through eCS. Home banking will NOT be a payment option for you. Please be sure to schedule all automatic credit card payment transfers through eCS ONLY or by calling the Credit Union. Scheduled transfers to your VISA from Online Banking will NOT go through during this conversion process. We encourage all Visa cardholders to use eCS for managing their credit card from here on out!
—All members will receive a PAPER statement for May ONLY.
—Our ATM at Erie Avenue will have intermittent service during this conversion. Please get ANY CASH you anticipate needing ON or BEFORE May 31st.
—Bill Pay will be UNAVAILABLE starting on May 31st. All pre-scheduled payments will go through as normal, however you will not be able to log in to schedule payments after May 30th and DURING the conversion.
During the conversion, the following WILL be available:
—Your Credit Card and ATM/Debit Cards (offline limit — see above for details)
—You can also write personal checks
During the conversion, the following WILL NOT be available:
— Branch Lobby and Drive-Thru
—Online and Mobile Banking
—Online Bill Pay
—Online Chat and Email Support
—Shared Branching
— Remote Deposit will not be available until June 8th and we will not be taking new accounts, loans, or new membership from May 31st until June 8th.
— ATM will be intermittently available during this time and its services will be unpredictable. We encourage withdrawing cash PRIOR to May 31st.
Once we convert, you will notice some changes in the way things look, particularly in Online Banking and Mobile Banking. Looking for a Sneak Peak? Check out the YouTube videos below!
What We Need From You:
UPDATE YOUR CONTACT INFO: We will be communicating information about the changes frequently. Email is the fastest method so be sure to check your emails from us.
SAVE OR PRINT YOUR STATEMENTS: After the conversion, you will not have access to your statements or account history prior to June 1, 2022.
GET CASH before CONVERSION: Your debit and credit cards will work during the conversion, however, you may want to also withdraw extra cash to have on hand. JUST IN CASE!
SCHEDULE ONLINE BILL PAYMENTS EARLY: Access to Online Banking and Bill Pay will be unavailable while we convert systems. Any payments with a scheduled payment during the conversion WILL be paid as scheduled.
NOTE: You will not be able to log in to cancel any payments or schedule any new ones during the conversion.
We will be communicating with you throughout this process, so look for more information via email, Facebook and Instagram (@niagararegionalfcu), and make sure to check back here for continuous updates. We appreciate your patience as we make this transition and look forward to serving you with our new and improved system and capabilities!
System Conversion FAQs
Why is Niagara Regional Federal Credit Union converting?
Lucky for us (and you!) banking technology has changed a lot in recent years. This new system will allow us to provide the seamless digital experience our members expect while improving the services that we’re able to offer our members.
Is this conversion secure?
Absolutely. You can rest assured that we have worked with our data processing and IT providers to ensure that all of your personal information and our financial data is safe and secure during this entire conversion process…and always!
How well has the conversion been tested?
The new system has been tested several times within the last few months. Our credit union has been working on this conversion for nearly a year, and our staff will be undergoing extensive training on its functionality. We anticipate there being a learning curve, as there usually is with any system conversion, so we appreciate your patience in the meantime!
Why does the conversion take multiple days to complete?
In order for us to ensure that the new program is running efficiently and correctly before it is made available to our members, it must undergo extensive testing by our staff after being implemented. We will be closed during this time to do exactly this! We must also make sure that our staff is well-versed on this brand-new program PRIOR to the conversion date, so that is why we will limiting member services during the week of May 9th-May 13th.
Will you be open during this conversion?
We will be closed and Online Banking, mobile banking, remote deposit, and shared branch services will be unavailable from close
of business on Tuesday, May 31st. We will re-open once the conversion testing is complete on Friday, June 3rd.
Will Bill Pay Payments be available during the conversion closing period?
Bill Pay will not be available during the upgrade period. You will NOT be able to set up or cancel payments during the system upgrade. Bill Pay will not be available from May 31st at 4:30 p.m. through June 3rd. You must schedule any new, non-reoccurring payments needed for the dates of June 1st-June 2nd, prior to May 31st at 4:30 p.m. Any reoccurring bill payments you have set up prior to May 31st will process according to your scheduled date. Bills previously scheduled to pay for June 3rd will be processed as scheduled.
Will the conversion impact my loan payments?
There will be NO IMPACT in processing any automated loan payments during or after the conversion.
When is the conversion happening?
We will close on June 1st and June 2nd to implement the new system and run testing. Both locations will re-open the morning of Friday, June 3rd.
If I have two membership accounts with Niagara Regional Federal Credit Union, can I access both accounts with one device?
Yes.
What devices can I use with the new mobile app?
iOS and Android devices are able to use the NRFCU mobile banking app. This includes, but is not limited to, iPhone, iPad, Android-enabled tablets, and Android-enabled smartphones.
Is my member number changing after the conversion closing period?
No, there will be no change to your member number.
Will I still need to know my member number when I call or visit a branch?
Although we always recommend knowing your member number, we are able to look up your account through your name or social security number if need be.
Will my account suffixes change?
Yes. You will notice these changes and we will update you as we know more information.
Will the Niagara Regional Federal Credit Union Routing Number change?
No, our Routing Number will remain exactly the same, as # 222380508
Will the credit union’s statements be changing?
They will be getting a new look! You’ll see them for June 2022’s statement, which will be mailed out in early July.
Will I be receiving a new credit or debit card during the conversion?
No. Your current debit and credit card will continue to work and will even work throughout the conversion process uninterrupted.
Will my CU's Debit or Credit Card PIN change?
No, your PINs will remain exactly the same.
Is Bill Pay changing?
You’ll notice a new look within Bill Pay, but all of your payees' scheduled payments will still be intact.
Will my Direct Deposit or Payroll Deduction be affected by the conversion?
Any automatic deposits into your account, including Direct Deposit or Payroll Deduction, will not be affected by the conversion. They will continue as scheduled.
Will I need new checks?
Since account numbers are not changing, your checks will continue to work as normal. You can use any remaining checks you have without needing to reorder. You can also write checks during the upgrade without worry. Remember you can always reorder checks online here.
What will happen to my account history?
SAVE YOUR STATEMENTS. After the conversion, you will not have access to your statements or account history prior to 6/1/2022.
Can I use the ATM during the conversion?
No. Please get cash PRIOR to the week we will be closed. Your debit and credit cards will work as normal, but it is always best to have cash on hand if need be.